Terms of Service

Last Updated: 9th June 2026

Welcome to Craftvix. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. About Craftvix

Craftvix specializes in custom apparel, personalized merchandise, 3D-designed products, and related fashion and printing services. We reserve the right to modify, suspend, or discontinue any product or service without prior notice.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• The information you provide is accurate and complete.
• You will use our services only for lawful purposes.

3. Account Responsibilities

If you create an account with Craftvix, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• All activities conducted under your account.

Craftvix reserves the right to suspend or terminate accounts suspected of unauthorized or fraudulent activity.

4. Product Customization

Craftvix offers customized products based on designs, text, logos, and artwork submitted by customers.

By submitting content, you confirm that:

• You own the rights to the content or have permission to use it.
• The content does not infringe upon any intellectual property rights.
• The content does not contain offensive, unlawful, defamatory, or prohibited material.

Craftvix reserves the right to reject any customization request that violates these Terms.

5. Orders and Payments

Order Acceptance

All orders are subject to acceptance and availability.

Pricing

Prices displayed on our website are subject to change without notice.

Payment

We accept payments through approved payment gateways. Full payment must be received before production begins.

Order Cancellation

Customized orders may not be eligible for cancellation once production has started.

6. Shipping and Delivery

• Delivery timelines are estimates and may vary based on location and order volume.
• Craftvix is not responsible for delays caused by courier services, natural disasters, or other circumstances beyond our control.
• Customers are responsible for providing accurate shipping information.

7. Returns, Refunds, and Exchanges

Customized Products

Due to the personalized nature of custom products, returns and refunds are generally not accepted unless:

• The product is defective.
• The product received differs significantly from the approved design.
• The wrong item was delivered.

Non-Custom Products

Eligible products may be returned according to our Return Policy within the specified return period.

Refunds will be processed to the original payment method after inspection and approval.

8. Intellectual Property

All content on the Craftvix website, including:

• Logos
• Graphics
• Product images
• Website design
• Text and content

is the property of Craftvix and protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or use is prohibited.

9. User Content

When you upload designs, images, or other materials, you grant Craftvix a non-exclusive, royalty-free license to use such content solely for:

• Manufacturing your order
• Providing customer support
• Improving our services

Craftvix does not claim ownership of your submitted content.

10. Prohibited Activities

Users may not:

• Upload illegal, obscene, hateful, or offensive content.
• Attempt to hack or disrupt website functionality.
• Use the website for fraudulent activities.
• Violate applicable laws or regulations.

Violation may result in account termination and legal action.

11. Limitation of Liability

To the maximum extent permitted by law, Craftvix shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business opportunities.
• Delays in production or delivery caused by circumstances beyond our control.

Our total liability shall not exceed the amount paid for the specific order giving rise to the claim.

12. Disclaimer

Products and services are provided on an "as is" and "as available" basis.

Craftvix makes no warranties regarding:

• Continuous website availability.
• Error-free operation.
• Compatibility with all devices and browsers.

13. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described therein.

14. Changes to These Terms

Craftvix reserves the right to update or modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of our website after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City, State].