Return & Refund Policy

At Craftvix, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Standard Return & Exchange Policy

We offer a 2-day Return & Exchange policy on all eligible products from the date of delivery.

To be eligible for a return or exchange:

• The item must be unused, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be intact.
• The return or exchange request must be submitted within 2 days of delivery.

Customized Products

Customized, personalized, or made-to-order products are not eligible for return, exchange, or refund unless the item received is defective, damaged, or incorrect.

NORETURN Coupon Policy

Customers who apply the coupon code "NORETURN" at checkout will receive an instant discount of ₹40.

By using this coupon code:

• The order becomes non-returnable.
• The order becomes non-exchangeable.
• Return and exchange options will not be available for that specific order.
• This policy applies only to orders placed using the "NORETURN" coupon code.

If the coupon code is not applied, the standard 2-day Return & Exchange policy will remain applicable.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–7 business days to reflect, depending on your bank or payment provider.
• Shipping charges, if any, are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery along with clear photos of the item and packaging.

Upon verification:

• We will arrange a replacement or refund, as applicable.

Cancellation Policy

Orders may be cancelled before production or dispatch. Once an order has been customized, processed, or shipped, cancellation requests may not be accepted.

Contact Us

For any return, exchange, or refund-related assistance, please contact our customer support team through our Contact Us page.