Shipping Policy

At Craftvix, we strive to deliver your orders quickly and efficiently.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Customized products may require additional production time before dispatch.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times may vary depending on your location:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Areas: 7–14 business days

Please note that delivery timelines are estimates and may be affected by factors beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

• Once your order is shipped, a tracking number and shipping details will be shared via email or SMS, allowing you to monitor your package's progress.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

• Weather conditions
• Courier partner operational issues
• Public holidays
• Unforeseen circumstances beyond our control

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.
• Craftvix is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Lost Packages

• If your package arrives damaged or appears to be lost in transit, please contact our support team within 48 hours of the expected delivery date.
• Our team will investigate the issue and provide appropriate assistance.

Contact Us

For any shipping-related questions, please contact our customer support team through our Contact Us page.